Parker police receive misdirected 911 call from Colorado Springs shooting

Police responded to shots fired at the Cottonwood King Soopers Nov. 23, but the call originated in Colorado Springs

Posted 11/25/19

Parker police responded to a 911 call at the Cottonwood King Soopers that originated from El Paso County and was intended for a local King Soopers in Colorado Springs, according to officials. Josh …

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Parker police receive misdirected 911 call from Colorado Springs shooting

Police responded to shots fired at the Cottonwood King Soopers Nov. 23, but the call originated in Colorado Springs

Posted

Parker police responded to a 911 call at the Cottonwood King Soopers that originated from El Paso County and was intended for a local King Soopers in Colorado Springs, according to officials.

Josh Hans, spokesman for the Parker Police Department, said Nov. 25 the caller reported a 911 call to the department's dispatch service. The Nov. 23 call originated in El Paso County, Hans said.

The caller said a person was shot at a King Soopers near “Woodmen,” referring to Woodmen Drive in Colorado Springs, Hans said. Parker's Cottonwood King Soopers is near Woodman Drive.

The call was disconnected before the caller could answer any specific questions. Hans said it's unclear if the caller hung up or if the call was dropped. The lack of detail in the call led Parker officers to respond to shots fired in Parker. Officers arrived and reported the call had been a mistake.

Though some on Facebook reported hearing shots fired after police arrived, Hans said the department received no credible call regarding shots fired Nov. 23.

“We didn't have the ability to say, `Do you have more information? Where at? Where is the person now?'” Hans said. “It would've taken us 15 seconds to figure out it's not ours.”

On Nov. 23, two people were shot at a King Soopers in Colorado Springs, 3570 Hartsel Drive, according to the Colorado Springs Police Department. The two were taken to a hospital, where they are being treated.

Hans said Parker police are looking into what caused the confusion that led to the call being directed to Parker. PPD is working with Intrado, a 911 dispatch infrastructure company, and the phone equipment provider.

When a person makes a 911, the call is directed to the nearest cell phone tower, where it is directed to the appropriate dispatch service. Hans said reasons for the misdirected call would be speculative at this point.

“It was very unusual, and it was an opportunity,” Hans said. “We responded very quickly and it was like a live drill.”

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